Refund policy

Return & Refund Policy

 

At RITIKA BINDI , customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged, defective, or incorrect.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, and accessories (if applicable).

  • The return request is made within 2-3  of receiving your order.

To be eligible for a return, proof of purchase (order number or invoice) is required.

2. Return Timeframe

Return requests must be submitted within 2-3  from the date of delivery.

Requests made after this period may not be accepted unless required under applicable law.

3. How to Request a Return

To initiate a return:

  1. Contact us at bindiritika8@gmail.com

  2. Include your:

    • Order Number

    • Name

    • Reason for return

    • Photos of the product (if damaged, defective, or incorrect)

  3. Our customer support team will review your request and provide return instructions if approved.

Please do not send products back without prior approval, as this may delay or prevent processing.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are generally completed within 2-3 after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We are happy to offer exchanges for eligible items, subject to stock availability.

Exchanges may be provided for:

  • Damaged or defective products

  • Incorrect items received

  • Size or product replacement (if applicable)

If the requested replacement is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative product of equal value (with your approval)

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within [X DAYS] of delivery.

  • Email us at [EMAIL ADDRESS].

  • Include your order number and clear photos of the product and packaging.

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

7. Non-Returnable Items

For hygiene, safety, and product integrity, the following items are generally not eligible for return unless they are damaged or incorrect upon delivery:

  • Opened or used bindis

  • Products with damaged or missing original packaging

  • Customized or personalized products

  • Gift cards or promotional vouchers

  • Clearance or final sale items (if applicable)

Please check the product description for any item-specific return restrictions.

8. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged, or defective product), Ritika bindi  will bear the return shipping cost.

  • For customer-initiated returns (where accepted), the customer may be responsible for return shipping charges unless otherwise stated.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.

9. Cancellation Policy

Orders may be cancelled before they are shipped.

If your order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery, subject to this policy.

10. Refund Exceptions

Refunds may be declined if:

  • The returned product does not meet the eligibility criteria.

  • The product is used, damaged by the customer, or missing parts not due to our error.

  • The return request is made after the applicable return period.

If a return is rejected, the product may be shipped back to you at your expense.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: ritika bindi 

Email: bindiritika8@gmail.com

 

Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.

Thank you for shopping with [STORE NAME]. We value your trust and are committed to providing high-quality products and excellent customer service. If any issue arises with your order, we'll do our best to make it right.